Congratulations: Christian M., Pest Control Field Technician, Employee of the 3rd Quarter 2011

This employee has received unsolicited positive feedback from our customers and has demonstrated a professional and positive attitude and goes that extra mile to get the job done performing his/her job above and beyond the requirements of the position.

Testimonials

Being in the pest control business since 1975, we've gotten a lot of letters, phone calls, faxes, e-mails, and text messages from a lot of relieved and happy folks. We understand how stressful having a pest infestation problem or any pest problem invading your home or business. And we understand the impact that pests can have on the health and general well being of a person, their family, friends, employees, and customers; not to mention pets and the destructive capabilities that many pests can wreak on clothes, furniture, food products, and even on the structural integrity of a building. So when a customer drops us a note of thanks it means a lot to us…because it means so much to them. So we just thought we'd share a few that we recently received via telephone & e-mails.

Wantagh/Email — “I had a service call this past Sunday and I wanted to compliment thetechnician. All of the techs have always been so helpful, but Sean went above and beyond. He was polite and courteous, and treated my home like his own. He took extra precaution for the safety of my toddler. He truly deserves recognition for outstanding customer service.”

Levittown/Email — “I had one of your service people at my house yesterday and I just wanted to let you know he was extremely courteous, helpful, and knowledgeable. He took the time to tell us what he was going to do, did the work, and then made sure we understood what he did. This is the type of person that will keep me using Knockout for future pest control needs. I did not get his name but please look up who was here and thank him for us!”

Glen Cove/Angie's List — “In all aspects, they were professional, punctual and a pleasure to deal with. I would not hesitate to use them again and I recommend them without reservation. ”

Rye Brook/Letter — “As a customer of Knockout’s, I wanted to communicate with you the outstanding customer service I received from you organization, in particular one of your customer service reps James and one of your Sentricon technicians Scott. James very nice on the telephone and was able to accommodate my schedule for the very next day - a Saturday morning. I saw the tech waiting outside early for the already early appointment, as not to be late. Scott performed the inspection inside/outside of the house, and answered all my questions. Both James and Scott represented your company very well. I hope that you share this letter with both of them. ”

Massapqua/Angie's List — “They came out 7 or 10 days ago and they had come 2 weeks prior to that. They weren't one of the top rated companies. They were using a coupon discount to Angie's List with another company. I used them and I found them very good in every area. They were very nice on the phone, no matter whom I spoke to. They were very punctual. I bought the contract for a full year. The first time I wound up with some insects coming back, they came back again. There was no problem. The guy this time put a little bait down and he sprayed the outside. The first guy had just sprayed everything inside. I could only figure they didn't want to use too much poison if they could get away with it. All in all, they did a very good job. We are very pleased with them. I would definitely use them again. I was going to try somebody local in the area, but I wasn't sure because that company did just for ants. Knockout has different items they sell. He was almost the same exact price as the local guy, but he covered everything. My sister-in-law's husband had a bagel business and years ago they used him. They were very satisfied. He told me he didn't know much about them because he was busy with the business. All he knew was that they didn't have any insects or any bugs. In the food business, that's what you are looking for. They had to come back twice. The first guy didn't put some of the chemicals down. They are pretty big in the tri-state area.”

Manhasset/Angie's List — “We called Knockout because we thought we had a termite problem. James arrived at 8am on the dot. We showed him what we thought were our problem areas and he thoroughly checked our grounds and basement. He explained that we did not have termites but was very detailed to show us what to look for the in the future. He provided us with an estimate for a preventive program. We felt confident in his knowledge and was impressed by his honesty and professionalism. Highly recommend.”

East Meadow/Angie's List — “Truthfully, I think all the exterminators are way overpriced, but since they are close in price, I went with Knockout and bought the year package. The person on the phone was friendly and knowledgeable. They came a few days later and took care of the problem. The worker was polite and punctual. A company that is on time or at least keeps you informed is a big plus with me. He did the work, and was careful not to damage any of my property. He explained everything before performing the job. I am satisfied with the service and recommend them. I do have to call them back since the ants are persistent, and I think i have mice under my outside deck (yes that is covered too to an extent). So all in all, the year package will have paid for itself, even though it hurts the wallet. ”

Long Island/Angie's List — “I have two different contracts with them. One is an ongoing termite program
and they come every few months to prevent termites. The other contract with them is for getting rid of different problems like wood bees and carpenter ants. They are always very prompt and very professional. They are easy
to work with. I have children and pets and I restrict what products anybody will use in the house and they are
very cooperative with that. They are not inexpensive but you get what you paid for. (Transcribed from a telephone interview)”

Long Island/Phone Message — “ Wanted Knockout Pest Control management to know that every time he calls here "everyone is such a pleasure to speak with". Also, the last technician at his home was terrific.”

Long Island/E-Mail — “ I cannot thank you enough for referring me to Yani, [Knockout Pest Control Technician/Supervisor]. He is professional yet personable, gives an honest and fair appraisal of the job to be done as well as the cost. Yani supervise his employees work until its execution and evaluates the completed work for its excellence. On the day my work was scheduled he was unexpectedly short one employee. He was true to his word though and made sure the work was done that day. I also wanted to thank you for sending out a very honest inspector. When he found I was the seller of a home not a buyer he advocated the buyer request the NPNA-33 Form. I appreciated his advice and honesty with the situation. It is the first time I have sold a home and had been misinformed. Again, thank you for all the assistance your company has given. If not for Patty, [Knockout Pest Control Customer Service Representative]-all of this wouldn't have been possible so would like her to be recognized also! She is an excellent gatekeeper!”

Long Island/E-Mail — “ Over 6 weeks ago, your [Knockout Pest Control Customer Service Rep - NC] set up my account to receive 3 bed bug treatments as implemented by your Pest Control Technician “Christian”. I wish to express my absolute satisfaction with their professionalism, their performance and their compassion in the way they handled me and my case. From beginning to end, Natalie was most patient in explaining everything to me- and gave tremendous education in what to do. Christian, was equally impressive in his kind mannerism and thoroughness in the treatments. With both of them, I felt very safe and confident at a time when my entire life has been turned upside-down by this epidemic.
Overall, I congratulate you for having a great team. It's apparent that your staff is well trained in this specialized service as well as in handling such a sensitive and personal issue.
I shall fully recommend your company to anyone who needs pest control.
Warmest regards-”

Brentwood/Voice Mail — “…and I want to say what a great job, [Knockout Pest Control Customer Service Representative - CJ — did calming her down, and how helpful the pest control technicians were is helping her clear out the areas for treatment and what a great job they did treating the premises.”

Seldon/Voice Mail — “I expected professionals because you guys were highly recommended by a co-worker, but when they put on little booties, I was blown away. Wow, you guys really treat 'my home like it was your own'. ”

East Norwich/E-Mail —“I ordinarily don't give complements to tradesmen or venders, but I have to tell you how impressed I was with, [Knockout Pest Control Technician], Frank. He seemed to know as much about insects as a PHD in entomology. He showed and explained to me everything he was doing and pointed out things I could do prevent future problems. I am so pleasantly surprised with how thorough and effective the treatment was that I'd like someone to contact me regarding the KO-12 package you offer. I've never felt more comfortable with a service provider that with you folks.”

Manhattan/Voice Mail — “Hi, this is, [Customer], I want to say thank you and apologize for my craziness on the telephone earlier and commend your staff in how they all dealt with my hysteria. I've never seen, let alone had, Bed Bugs before. Anyway, I want to say thank you. The Techs you sent just left and I feel much better. They instructed me on everything and now I've got my stuff in those boxes cooking away anything that might have missed the treatment…although I can see how, considering how they seemed to comb through everything. Really I can't thank you enough….”

Yonkers/Voice Mail — “…and, I was very impressed with [Knockout Pest Control Tech], Sean's knowledge. He was very thorough and pleasant. He was very reassuring. I want you to know what a great job Sean did.”

Brooklyn/E-Mail — “…and just wanted to say, [Knockout Pest Control Tech], Tyrone was wonderful. He really knows his stuff.”

Syosset/Voice Mail — “…and I simply love [Knockout Pest Control Tech] Jim, he is a good man. He did everything. Found all the problem areas, some I didn't even see until he showed me. Then he treated everything and then cleared out areas, caulked up openings, and we talked about how to avoid future infestations. We discussed that Sentricon System you offer and I must admit that I'm interested; can you have someone call me at….”